If your question remains unanswered, go ahead and send an email to [email protected] — please remember that we're here for you and will always do our best to help!
What would you like to ask about?
What is a menstrual cup?
It is a small device collecting menstrual blood. It is inserted into the vagina, like a tampon, and it should sit below the cervix. The air holes make it possible for the cup to create a suction seal against the vaginal wall, preventing leaks; in the beginning, however, you can use a pantyliner or a pad additionally if you are not sure whether the cup has been sealed properly. No worries, a few more cycles and you are going to be a pro at this!
How to pick the size of the cup?
Is Your KAYA cup hard or soft?
How to put the cup in and then take it out?
How often should I empty my menstrual cup?
How do I take care of the cup to make it last longer?
After how long should I replace my cup?
What is the cup stem for?
I cannot get the cup out — what do I do now?
Can I use the cup overnight?
Are there any circumstances in which the cup should not be used?
Can people who have not had an intercourse yet use the cup?
Pads, tampons, and pantyliners
How are Your KAYA cotton products different from regular ones?
Apart from being eco-friendly, our certified cotton day pads are body-friendly too. They do not contain any toxic substances, which could irritate the vaginal mucosa and sensitive skin around intimate areas. We also believe that piles of padding in between your thighs are not necessary to feel comfortable and secure during periods.
What certificates do Your KAYA cotton products hold?
Why are the ingredients so important?
Have Your KAYA products been dermatologically tested?
For how long can you wear a tampon?
Are Your KAYA tampons covered with a synthetic layer?
What is the wrapping of pads and tampons made from?
What are your pads, pantyliners, and tampons bleached with?
Can people who have not had an intercourse yet use tampons?
Could I get product samples?
Is the intimate wash safe during and after pregnancy?
Our natural intimate wash is safe in case of skin allergies — thanks to the aloe extract and allantoin, it soothes irritation and inflammation. Our customers have had really good experiences with the wash both during and after pregnancy!
What is the ingredient list of Your KAYA intimate wash?
What pH is the wash?
Is the bottle made from plastic?
Products manufacturing and where they come from
Where are Your KAYA products made?
All our products are manufactured in the European Union. The cosmetics, textiles, heating pads, pins, and soy candles are made in Poland.
How to sort the products and packaging for recycling?
What is it?
To put it simply, subscription means getting our products delivered to your address every month (or 2, or 3). The first package is sent right after payment and the next are shipped whenever you choose. You don’t need to worry about making transfers in advance; on the day of shipment we automatically deduce the right amount from your account. At any time, you can edit the shipping date or cancel the subscription altogether.
How does automatic subscription payment work?
Can I edit the subscription? If so, how?
I would like to buy one product in every-two-months subscription and another in every-three-months subscription. How do I go about it?
Is it possible to order one product periodically and another just once, at the same time?
I would like to cancel my subscription. How do I do that?
Can I apply a promo code to my active subscription?
Orders, payment, and delivery
Can I find Your KAYA products in physical stores?
Not yet. For now, our products can be bought in the online store only. They are delivered by a shipping company. Depending on the country of destination, shipping may take between 1-4 working days. If you place your order before 3.15 PM, it will be sent to you on the same day. Please remember that you get free shipping with periodical orders above 25€.
How much is the shipping cost?
Can you send my order abroad?
How do I apply a promo code to the basket?
Can I place an order without logging in?
Is payment by card the only option?
My online payment did not go through — how do I pay for my order now?
Can I return a product or exchange it for a different one? What address should I use?