If your question remains unanswered, go ahead and send an email to [email protected] — please remember that we're here for you and will always do our best to help!
What would you like to ask about?
Menstrual cup
What is a menstrual cup?
How to pick the size of the cup?
Is Your KAYA cup hard or soft?
How to put the cup in and then take it out?
How often should I empty my menstrual cup?
How do I take care of the cup to make it last longer?
After how long should I replace my cup?
What is the cup stem for?
I cannot get the cup out — what do I do now?
Can I use the cup overnight?
Are there any circumstances in which the cup should not be used?
Can people who have not had an intercourse yet use the cup?
Pads, tampons, and pantyliners
How are Your KAYA cotton products different from regular ones?
What certificates do Your KAYA cotton products hold?
Why are the ingredients so important?
Have Your KAYA products been dermatologically tested?
For how long can you wear a tampon?
Are Your KAYA tampons covered with a synthetic layer?
What is the wrapping of pads and tampons made from?
What are your pads, pantyliners, and tampons bleached with?
Can people who have not had an intercourse yet use tampons?
Could I get product samples?
Intimate wash
Is the intimate wash safe during and after pregnancy?
What is the ingredient list of Your KAYA intimate wash?
What pH is the wash?
Is the bottle made from plastic?
Products manufacturing and where they come from
Where are Your KAYA products made?
How to sort the products and packaging for recycling?
Orders, payment, and delivery
Can I find Your KAYA products in physical stores?
How much is the shipping cost?
Can you send my order abroad?
How do I apply a promo code to the basket?
Can I place an order without logging in?
Is payment by card the only option?
My online payment did not go through — how do I pay for my order now?
Can I return a product or exchange it for a different one? What address should I use?